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Change Healthcare secures top talent, appoints new Director of Clinical Engagement

May, 2017

Róisín Dunne joined the Change Healthcare Australia New Zealand (ANZ) leadership team this month as Director of Clinical Engagement. Change Healthcare recognises Róisín as a respected change agent for progressing health industry processes across Australia and New Zealand.

“Appointing Róisín as Director of Clinical Engagement supports Change Healthcare ANZ’s strategy to help strengthen and optimise healthcare processes through the use of innovative technology,” says Cathryn Lancaster, Change Healthcare ANZ General Manager. “Her genuine compassion for patients and their families, and practical approach to improving healthcare efficiency are significant assets to the Australia and New Zealand health sector.”

“Change Healthcare are genuinely keen to hear and learn from the clinical voice so they can deliver solutions that are intuitive, easy to use and actually help every day,” says Róisín. “So it was a no-brainer for me to accept the role.”

In her new role, Róisín provides clinical leadership, strategic direction and design input for Change Healthcare solutions. She also supports the implementation and sustainability of Change Healthcare solutions for customers. “Exciting new advancements such as technology innovations are now ever present, making now an even more exciting time to be in health,” says Róisín.

Róisín is a registered nurse and has over 20 years of experience in the healthcare industry, both private and public, in Australia and Ireland. She has led the implementation of medium and large clinical projects, including Capacity Planner (MCP) and Executive Capacity Management Dashboard (ECMD) at West Moreton Hospital and the Queensland Health Service (the first global customer for ECMD).

Her clinical experience includes Director of Clinical Governance and Director of Strategy at West Moreton, and Nursing Director, Nurse Unit Manager and project roles at Mater Health South Brisbane.

“I have been very fortunate being in positions that gave me the opportunity to develop and contribute to models of care, which have been formally recognised and awarded,” says Róisín. “However, when I think about high points in my career, there are two that always come to mind. The first, organising for a patient with terminal brain cancer to tick having her first cocktail off her bucket list – the sheer joy on her face when she took her first sip was extraordinary! The second was when I met an ex brain tumour patient in a large shopping centre years later, looking strong and healthy.”

Róisín finds working in different areas of health very rewarding. “I am passionate about contributing in a positive way to the healthcare journey for patients and families to have a safe, consistent and pleasant experience during a time when they are at their most vulnerable.”

Like a lot of people in healthcare, she likes to listen. “I like to really understand my customers’ needs, and then in close collaboration with other members of the Change Healthcare team, translate those needs into our solutions.”

Another key driver for Róisín is her strong sense of service and wanting to help making healthcare work better. “Being a registered nurse I am motivated by a strong sense of professionalism, with a high level of integrity,” she says. “I am committed to upholding the timeless values of honesty and personal responsibility.”

Róisín is excited to continue helping healthcare customers’ work more efficiently. “Change Healthcare solutions actively contribute to the work environment for staff,” says Róisín. “They make their day less reactive through the application of predictive analysis to aid decision making and positively contribute to patients’ journeys by facilitating a safer and efficient journey through the system. The solutions do exactly what they say they will.”

In her spare time, Róisín enjoys spending time with family, staying active, sports, and travelling. After moving to Australia, she is now a self-confessed beach addict.

View Róisín’s LinkedIn profile here.

Passion for best practice drives new exec

March, 2016

KarenYapChange Healthcare Australia New Zealand continues to expand its team to support growth with the appointment of Karen Yap. Karen will be joining Change Healthcare ANZ as a Senior Account Executive in early April 2016. Formerly of Cerner and 3M Medical, Karen will lead business development activities in NSW.

Early in her career Karen was involved in the media industry, before entering the health sector. It was when she joined 3M Medical that a whole new world and career opened up.

“I worked closely with nurses and nurse unit managers and saw the important work they did on a daily basis and I wanted to bring solutions that would ease their workload and improve patient care,” says Karen.

At 3M Medical Karen helped to coordinate an award-winning program called UnitingCare Ageing Skin Care Protocol. This protocol ensured that the eight products in the 3M skin care range were mandated for use on all the residents in each of the UnitingCare Ageing facilities. This program was awarded the 3M International Spirit of McKnight Recognition Award in 2011, which was the first time this award was awarded to an individual or team in the APAC region.

The world became larger again after arriving at Cerner. “Healthcare IT opened me up to a world of possibilities and now having been around it for quite some time, I firmly believe that health IT is the biggest lever that will bring gains to healthcare workers, hospitals and ultimately patients,”says Karen. “Each one of us has family and friends and it’s important to me that we’re getting the best healthcare available. I believe this is very much tied to passionate teams that have the talent and drive to educate and inspire new practices.”

Karen’s passion to bring best practices and efficiencies to healthcare, and her solid experience in bringing innovative solutions to market are highly sought after qualities for Change Healthcare. Her success in the industry did not go amiss.

“Some positions come and find you and this was the case with Change Healthcare,” says Karen. “What attracted me to this role is the ability to focus on a number of key solutions and take them to market.”

Karen’s new role involves working with healthcare providers to help them solve capacity issues. “In an age of tightening budgets and limited resources, doing more with less is now a necessity. The Capacity Management suite allows customers to achieve this with demonstrable benefits,” says Karen.

In her spare time Karen enjoys travelling, cycling and spending time with friends and family. One of her greatest travel experiences was having the opportunity to trek up to the top of Mt Kilimanjaro, 5895m above sea level.

Karen looks forward to starting her new role in April and embodying the Change Healthcare values in the Australian marketplace through interactions with prospective and existing clients.

View Karen’s LinkedIn profile here.

Change Healthcare invests in growth

November, 2015


Change Healthcare Australia New Zealand continues its investment in the market with the appointment of the highly experienced Toni Laracuente. Toni joined the Change Healthcare team in mid-September 2015. She is focussed on business development in QLD, VIC and NT and executive account management for current customers.

Toni has significant experience working in the health sector, with 25 years in healthcare including critical care nursing, health management and senior level business experience. This empowers her to look at situations from both a clinical and business perspective, which is advantageous for understanding Change Healthcare customer needs and working with them to identify solutions.

Toni believes that efficiency, quality and safety are critical drivers for modern delivery of healthcare. “The Change Healthcare suite provides market leading tools to support these objectives. Additionally, Change Healthcare is a global leader in health care technology and known for their quality and integrity. These attributes are very important to me,” says Toni.

Her goal is to facilitate improved clinical and operation outcomes in health care. “Technology is an enabler of transformational change in how we provide care and coupled with the right mix of leadership and culture, it can improve the lives of patients and everyone involved in care delivery,” she says.

In her spare time Toni is passionate about horses and family. She has a 12 year old daughter, enjoys riding and training dressage horses, and is actively involved in volunteer work for equestrian sport.

Toni is happy to be a part of the Change Healthcare team and looks forward to contributing to their success in the region.

View Toni’s LinkedIn profile here

Welcome Kimber and Perrin to Change Healthcare ANZ

June, 2015

Change Healthcare ANZ would like to welcome two new members to the team – Kimber Rothwell and Perrin Aish.

Kimber RothwellKimber joined the Change Healthcare ANZ team in June as Director of Sales. He has responsibility for Change Healthcare’s go-to market strategy and sales operations in the ANZ region.

Kimber was drawn to Change Healthcare for two standout reasons.

The first being that Change Healthcare solutions have a very real and quantifiable impact on hospital operations and make a caregivers life easier.

The second reason Kimber joined the team is the Change Healthcare culture of humble and passionate people working hard to deliver the best solutions for their clients.

His favourite thing about working in the health sector is the people he engages with – he has high regard for caregivers.

Kimber has over 20 years of experience in enterprise sales and business development, including 10 years’ experience leading teams in Australia, Singapore and New Zealand with PwC, ZAP and McKesson.

Focused on leveraging Change Healthcare’s full range of capabilities for the benefit of existing and prospective clients, Kimber aims to ensure that Change Healthcare propose appropriate solutions that deliver against desired business outcomes.

Based in Sydney, his passion is bringing to market innovative healthcare information technology to improve quality of care and optimise the efficiency and effectiveness of operational processes.

In his spare time Kimber enjoys being a husband and father, competing in Masters Athletics and playing Flamenco guitar.

perrinPerrin recently joined the Change Healthcare team as a Clinical Consultant.

With over 20 years’ experience in health, including 15 years in emergency as a Charge Nurse at Middlemore, Taranaki Base and Charring Cross Hospitals.

Prior to joining Change Healthcare Perrin was with Waikato DHB as a Nurse Unit Manager for 5 years for Internal Medicine.

Perrin has been a strong advocate for Change Healthcare’s capacity management solutions, including being a key user for MCP and rolling out acuity and workforce solutions across his internal medicine units.

He is excited about sharing his knowledge and experience with all of our clients.

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