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Change Healthcare secures top talent, appoints new Director of Clinical Engagement

Róisín Dunne joined the Change Healthcare Australia New Zealand (ANZ) leadership team this month as Director of Clinical Engagement. Change Healthcare recognises Róisín as a respected change agent for progressing health industry processes across Australia and New Zealand.

“Appointing Róisín as Director of Clinical Engagement supports Change Healthcare ANZ’s strategy to help strengthen and optimise healthcare processes through the use of innovative technology,” says Cathryn Lancaster, Change Healthcare ANZ General Manager. “Her genuine compassion for patients and their families, and practical approach to improving healthcare efficiency are significant assets to the Australia and New Zealand health sector.”

“Change Healthcare are genuinely keen to hear and learn from the clinical voice so they can deliver solutions that are intuitive, easy to use and actually help every day,” says Róisín. “So it was a no-brainer for me to accept the role.”

In her new role, Róisín provides clinical leadership, strategic direction and design input for Change Healthcare solutions. She also supports the implementation and sustainability of Change Healthcare solutions for customers. “Exciting new advancements such as technology innovations are now ever present, making now an even more exciting time to be in health,” says Róisín.

Róisín is a registered nurse and has over 20 years of experience in the healthcare industry, both private and public, in Australia and Ireland. She has led the implementation of medium and large clinical projects, including Capacity Planner (MCP) and Executive Capacity Management Dashboard (ECMD) at West Moreton Hospital and the Queensland Health Service (the first global customer for ECMD).

Her clinical experience includes Director of Clinical Governance and Director of Strategy at West Moreton, and Nursing Director, Nurse Unit Manager and project roles at Mater Health South Brisbane.

“I have been very fortunate being in positions that gave me the opportunity to develop and contribute to models of care, which have been formally recognised and awarded,” says Róisín. “However, when I think about high points in my career, there are two that always come to mind. The first, organising for a patient with terminal brain cancer to tick having her first cocktail off her bucket list – the sheer joy on her face when she took her first sip was extraordinary! The second was when I met an ex brain tumour patient in a large shopping centre years later, looking strong and healthy.”

Róisín finds working in different areas of health very rewarding. “I am passionate about contributing in a positive way to the healthcare journey for patients and families to have a safe, consistent and pleasant experience during a time when they are at their most vulnerable.”

Like a lot of people in healthcare, she likes to listen. “I like to really understand my customers’ needs, and then in close collaboration with other members of the Change Healthcare team, translate those needs into our solutions.”

Another key driver for Róisín is her strong sense of service and wanting to help making healthcare work better. “Being a registered nurse I am motivated by a strong sense of professionalism, with a high level of integrity,” she says. “I am committed to upholding the timeless values of honesty and personal responsibility.”

Róisín is excited to continue helping healthcare customers’ work more efficiently. “Change Healthcare solutions actively contribute to the work environment for staff,” says Róisín. “They make their day less reactive through the application of predictive analysis to aid decision making and positively contribute to patients’ journeys by facilitating a safer and efficient journey through the system. The solutions do exactly what they say they will.”

In her spare time, Róisín enjoys spending time with family, staying active, sports, and travelling. After moving to Australia, she is now a self-confessed beach addict.

View Róisín’s LinkedIn profile here.

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