Health information specialist and experienced sales manager Cheens Lee has been appointed Change Healthcare’s new Senior Sales Executive. Based in Australia, Cheens has over 10 years of expertise working with health information with hospitals, in management roles and most recently as a business development manager at Telstra Health.
“KLAS rated Change Healthcare solution as #1 in workforce solutions. It’s big in the US but its footprint isn’t as big in the Australasian market yet,” says Cheens. “I’m here to inform the market, speak to potential customers who are in line for this sort of solution, and get the solution implemented in health services.”
Unlike a lot of sales people in the health industry, Cheens has a project and implementation background. That gives him a strong understanding of the follow through once a product’s sold, what’s required in terms of implementation and support.
Through selling patient flow solutions at Telstra Health, Cheens gained a deep understanding of how organisations can understand their patient demand and how to optimise that flow.
“There’s always a bigger demand than capacity at hospitals,” says Cheens. “That’s a nice lead in to the workforce solutions because once you understand your demand and your capacity, the other thing is optimising your resources and the workforce solution allows you to do that, particularly staffing. And staffing is your biggest cost.”
Cheens has a Bachelor of Health Information Management (Honours) at La Trobe University and a Master of Professional Accounting at Monash University.
“By training I have a health information manager background which focussed on medical records, so my interest is certainly in electronic medical records and eHealth, and the efficiencies they bring to the health system, because the processes and practices are still very much paper based and manual,” says Cheens. “Transitioning them into an electronic, visual environment, there’s huge efficiencies to be had, and health services are making it a priority.”
Cheens is also the Vice President of Health Information Management Association of Australia. He sits on a number of their committees, including finance and audit, business development, and the conference committee. “That gives me a reach with my network in hospitals across Australia,” says Cheens. “It keeps me abreast of issues around health information management which goes hand in hand with eHealth roll outs.”
Cheens is passionate about the value the health industry brings to the lives of Australians and New Zealanders. “I always wanted to be involved in the sector, but didn’t want to be involved in the clinical side,” says Cheens. “This is a nice way of being involved, enabling doctors and nurses to actually get on with their work and not be mired down with the administrative stuff.
“I’m very passionate about the eHealth industry in Australia. I like the change management aspect of it, in terms of what these solutions can do and how they can transform these health services to be a bit more agile.
“Staffing is the biggest cost for hospitals and if you can optimise that in a safe way for patients, hospitals can gain huge financial advantages from that.”
Cheens is looking forward to experiencing the transformation in efficiency that Change Healthcare is bringing to the health industry across Australia and New Zealand. “We’re just beginning that process in terms of digital eHealth adoption,” says Cheens. “It’s been a long journey and there’s been a lot of steps taken around EMR (electronic medical records) implementation in recent years.
“Hospitals are still very much using manual processes around the operational efficiency side, and workforce is one of them. There’s some dated solutions in the market place and that’s where Change Healthcare has a role to play in terms of optimising resourcing with our leading-edge solutions.”
In Cheens’ spare time he loves travelling, playing indoor soccer, and ‘late night’ television (he’s a big fan of David Letterman).
View Cheens’ LinkedIn profile here.